Home About us Advertise Franchise Contact us

Bonus Gift

44 Ways to Stay Connected and Be Remembered. Find out how you can make your networking work with our FREE Guide.
We promise to never sell, rent, trade, or share your email with any other organization.

Claim Your Free Subscription Now!

Each month our ezine features networking and business articles to help you connect with professionals, build relationships, and grow your business.

Networking Article from Networking Today Canada, Nat'l

E-Mail Etiquette. Tips for Communicating More Effectively

Author: Michael Lerner

Date: Nov 2001

When we talk, we expect other people to observe certain rules of behavior. The same is true online. Here are a few pointers to help you communicate more effectively.

Clearly summarize the contents of your message in the subject line. Properly titled messages help people organize and prioritize their e-mail.
Don't use CC (Carbon Copy) to copy your message to everyone. This is particularly true at work. These days everyone receives too many e-mails. Unnecessary messages are annoying. If only a few people really need to receive your message, only direct it to them.

Similarly, when responding to e-mail, do not respond to all recipients. By choosing Reply to All or a similar button when responding to a message, you may end up broadcasting your response to your entire company.
Use BCCs (Blind Carbon Copies) when addressing a message that will go to a large group of people who don't necessarily know each other. Just as it is not polite to give out a person's telephone number without his or her knowledge, it is not polite to give out someone's e-mail address. For instance, when you send an e-mail message to 30 people and use To or CC to address the message, all 30 people will see each other's e-mail address. By using BCC, each recipient will see only two--theirs and yours.
Keep your messages short and focused. Few people enjoy reading on their computer screens; fewer still on the tiny screens in cell phones, pagers and other mobile devices that are becoming increasingly popular. Recipients tend to ignore these long messages. Sending Attachments Users of most wireless devices don't have the software required to open an attachment such as a Word document or photo file.
Avoid using all capital letters. USING ALL CAPS MAKES IT LOOK LIKE YOU'RE SHOUTING! IT'S ALSO MORE DIFFICULT TO READ.
Don't write anything you wouldn't say in public. Anyone can easily forward your message, even when done accidentally. This could leave you in an embarrassing position if you divulge personal or confidential information. If you don't want to potentially share something you write, consider using the telephone.
Use a smiley to make sure that a statement is not misunderstood. Smileys are typically used in personal e-mail and are not considered appropriate for business. They should rarely be used in the office. If what you are writing needs a smiley for better understanding, most likely you should not be delivering this message via e-mail. Even with a smiley, someone may misunderstand you.

Smileys should be used to support a statement. It's rude to write something mean or derogatory, then place a happy smiley at the end of the sentence. Refer to the Smiley article for a list of commonly used ones.
Avoid sending e-mails to large numbers of people unless you have a serious reason to do it. E-mail broadcast to many recipients may be considered spam.
Nasty e-mails should also be avoided. These messages have their own term: flame. Flame e-mail is an insulting message designed to cause pain, as when someone "gets burned."
As a courtesy to your recipient, include your name at the bottom of the message. The message contains your e-mail address (in the header), but the recipient may not know that the return address belongs to you, especially if it is different from your real name.

Check Your Spelling

To make sure your message isn't compromised by misspelled words, use your e-mail software's built-in spell checker. E-mail etiquette may take time to learn. Don't let your fear of making mistakes inhibit you. All Internet users were beginners at one time, so most people are quite forgiving.

Reprinted with permission from http://www.learnthenet.com.
Published in Networking Today, November 2001.

<< Back to List Page - Email this Page Link

Search Articles

May 2012

Ask, Don’t Tell: Using Power Questions to Deepen Your Relationships, Part III - This is the third in a series of three articles on using power questions to develop clients for life.

Ask, Don’t Tell: Using Power Questions to Build Peer Relationships and Unlock the Sale, Part II - This is the second in a series of three articles on using power questions to develop clients for life.

Protecting Your Interests: Using Competitive Intelligence Gathering Techniques at Tradeshows to Safeguard Your Bottom Line

How to Hire Terrific Employees: Part One - Part One: Adopt a Screening Process That Reveals Applicants' Qualities & Skills

Stop Telling Customers How Great You Are and Start Showing Them! - If you're in the business of satisfying customers, the only thing that matters is what you DO!

Bonus Gift

Claim Your Free Subscription Now!

Networking Article from Networking Today Canada, Nat'l

Recent Articles from Cities Across Canada

E-Mail Etiquette. Tips for Communicating More Effectively

Search Articles

More Articles